Privacy Policy
This policy explains what personal information Unlock Heroes collects through this website, why we collect it, and what we do with it.
Who We Are
Unlock Heroes provides mobile locksmith and security services across Gauteng & Limpopo. This policy covers the website at https://unlockheroes.co.za.
What We Collect
We only collect the information you choose to give us. When you complete the enquiry form on this site, that is:
- Your name
- Your phone number
- Your email address
- The service you selected
- The details you typed into the message field
Our servers also process standard technical information that every web request carries, such as your IP address, which is used for security and spam prevention.
Why We Collect It
Your details are used for one purpose: to respond to your enquiry and to arrange or carry out the work you asked about. We do not sell your information, and we do not add you to a marketing list on the strength of an enquiry.
How It Is Handled
Form submissions are transmitted over an encrypted connection and delivered to us by email. Submissions pass through a spam check (Cloudflare Turnstile) before they reach us, which is why an IP address is processed at the point of submission.
Cookies & Analytics
This site does not set advertising cookies. Where the site uses a tag manager or analytics, those tools may set cookies to measure how the site is used in aggregate. Your browser settings let you block or delete cookies at any time.
The thank-you page reads a short-lived record of your submission from your browser's own session storage so it can show your name back to you. It is cleared as soon as the page has used it and never leaves your device.
How Long We Keep It
Enquiry records are kept for as long as we need them to deal with your request and to keep a reasonable record of work carried out. If you would like your details removed sooner, contact us and we will attend to it.
Third Parties
We use service providers to run this website and deliver form submissions — website hosting, spam protection and email delivery. They process your information on our behalf and are not permitted to use it for their own purposes.
Your Rights
Under South Africa's Protection of Personal Information Act (POPIA), you may ask what personal information we hold about you, ask us to correct it if it is wrong, and ask us to delete it where we have no continuing reason to keep it. To make any of those requests, contact us using the details below.
Contact Us
For anything relating to this policy or your personal information:
- Phone: 064 432 9929
- WhatsApp: 063 260 9710
Changes To This Policy
If this policy changes, the revised version will be published on this page with a new "last updated" date.